PEACE NYAPSON

Directed full lifecycle product development for BridgePoint PWA, a digital inclusion solution, from initial user research and ideation to successful national showcase.

Implemented Agile methodologies to define product vision, manage sprint backlogs, and effectively coordinate cross-functional teams (designers, developers, community representatives).

Achieved a Top 10 national ranking (8th place) at the 3MTT NextGen Knowledge Showcase 2026, demonstrating superior product innovation and execution among competitors.

Developed comprehensive project documentation, including product specifications, roadmaps, user stories, and judge Q&A preparation materials, ensuring clear communication and alignment.

Collected, classified, and accurately entered structured survey data from diverse community sites, consistently meeting daily data submission targets using KoboCollect and Android tablets.

Implemented rigorous quality control checks, identifying and resolving data inconsistencies to ensure high data integrity across all collection points.

Collaborated with field supervisors and team members to resolve real-time operational challenges, ensuring smooth data collection operations across multiple locations.

Acted as official TikTok Ambassador for Nigeria's national digital skills program, successfully managing content creation, community engagement, and driving audience growth.

Coordinated all fellowship activities for over 300 participants, including scheduling, tracking deliverables, and liaising with facilitators and fellows to ensure smooth program execution.

Managed multi-channel communications, ensuring timely updates and consistent messaging for all stakeholders, enhancing program transparency and engagement.

Streamlined administrative processes for diverse clients across multiple time zones, achieving zero missed appointments and enhancing operational efficiency.

Developed and maintained organized digital filing systems, and prepared professional correspondence, reports, and presentations using Google Workspace and Microsoft Office.

Managed customer-facing communications via email and chat, consistently resolving queries promptly to maintain high client satisfaction.

Executed accurate data entry, database updates, and records management, ensuring 100% data integrity and consistent documentation.

Conducted in-depth online research, compiled comprehensive summaries, and delivered actionable insights, directly supporting client decision-making processes.

Monitored project timelines and managed task lists using Trello and Asana, proactively following up on open action items to ensure project workflows remained on schedule.

Delivered front-line customer service and administrative support, efficiently managing scheduling, correspondence, and records.

Managed promotional campaigns and client relationships, maintaining proactive follow-up communication that contributed to client retention.

Coordinated internal workflows, prepared detailed administrative reports, and provided robust support for team operations within a structured office environment.